Frequently Asked Questions
Everything you need to know about shopping at Sanrio
When will my order ship?
Most orders are processed and shipped within 2-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain exclusive collaborations may be final sale.
How do I determine my size for Sanrio clothing?
Each product page features a detailed size guide. Since we offer various fits from oversized hoodies to fitted tees, we recommend checking the measurements provided for each specific garment.
Do you ship internationally?
Currently, Sanrio.com ships to the United States, Canada, and select international territories. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your products authentic?
Yes, all items sold on Sanrio.com are 100% authentic, officially licensed Sanrio merchandise. We pride ourselves on high-quality craftsmanship and genuine character designs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and shopPay for a secure and easy checkout experience.